What is Aspirion?

Aspirion is an industry-leading provider of complex claims and revenue cycle management services. We specialize in Motor Vehicle Accidents, Worker’s Compensation, Veterans Administration and Tricare, Complex Denials, Out-of-State Medicaid, Aged AR, and Eligibility and Enrollment Services. Our employees work in an environment that is both challenging and rewarding. We ask a lot out of our team members and in return we offer flexibility, autonomy, and endless opportunities for advancement. As we are committed to growth within the complex claims industry, we offer the same growth to our employees.

What do we need?

We are seeking an experienced leader to guide the activities of part-time and full-time staff engaged in collections, customer service, billing, and administrative support. Responsibilities include assisting in providing expert process guidance along with billing and collection support. The Operations Team Lead will also be responsible for addressing all staff questions/issues and monitoring the need for continuing education. The Operations Team Lead will oversee a specific team or teams that they along with their Operations Manager are assigned to work. They will work under the direction of a Supervisor or Operations Manager. The Operations Team Lead’s role is to share their knowledge and skills with the members of the staff and assist other team members with the functions of the team to perform tasks as needed.

What will you provide?

• Provide training to new and existing staff members as instructed by Manager/Director. Use and follow company policies and procedures in training.
• Audit work of Billers/Claims Analyst’s to ensure accuracy, efficiency, and uniformity. Re-train staff as needed.
• Answers team member questions, helps with team member issues, and oversees team member work for quality and guideline compliance.
• Run productivity reports daily/weekly and work with team members not meeting minimum standards.
• Support staff in completing all assigned tasks in a timely manner by ensuring they have the resources and tools to perform their jobs. Advise management immediately if they do not.
• Reports staff progress, deficiencies, and training needs to management.
• Coordinates with Manager/Director to prioritize assignments based on current issues and business needs.
• Promotes teamwork, remaining available to assist staff as needed.
• Identify trends and work with the Manager for resolution.
• Weekly reporting to manager an overview of the week and participate in AR meetings.
• Gather and interpret data from systems and understand appropriate course of action to take and initiate time-sensitive and strategic steps resulting in payment.
• Effectively communicate any relevant information to the Revenue Cycle Manager to either seek help in extraordinary issues or to help other team members resolve outstanding issues.
• Lead the team in supporting ARx policies and goals, while maintaining a positive, professional attitude.
• Work as a liaison between team members and facility staff.
• Assist with payroll questions and Paychex time approval.
• Assist manager with team goals and action plans.
• Planning and Organizing - Establishing courses of action for self and others to ensure that work is completed efficiently.
• Work Standards - Setting high standards of performance for self and others; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence rather than having standards imposed.
• Building Strategic Work Relationships - Developing and using collaborative relationships to facilitate the accomplishment of work goals.
• Managing Work (includes Time Management) - Effectively managing one’s time and resources to ensure that work is completed efficiently.

Requirements 

• Analytical Skills- securing relevant information and identifying key issues and relationships from a base of information; relating and comparing data from different sources; identifying cause-effect relationships.
• Organization- proactively organizes work and can assign work to staff in a timely and effective manner.
• Communication- communicates well with hourly staff and manager levels. Ability to write reports, correspondence, and assist with procedure manuals.
• Leadership- guides individuals and groups toward desired outcomes, setting high performance standards and consistently shows commitment to exceptional personal and professional values.
• Customer Orientation- establishes and maintains long-term staff, peer and customer relationships, building trust and respect by working in an open, honest manner while consistently meeting and exceeding expectations.
• Tactical Execution- deploys the plans provided by the manager and or supervisor, while offering feedback to the manager in developing the plan. Can define problems, collect data, establish facts and draw valid conclusions.
• Policies & Procedures- articulates knowledge and understanding of organizational policies, procedures and systems.
• PC Skills- demonstrates a knowledge of and can be further trained on Microsoft Office applications and others as required
• Team Skills- Operate in an environment focused on collaborative team approaches

Education and Experience

• Bachelor’s Degree or equivalent experience required.
• 2+ years of healthcare billing/AR experience, preferred.
• Healthcare payor claims follow-up or accounts receivable experience.
• Healthcare background with payor appeals experience.
• Advanced computer skills including Microsoft Office; especially Word, Excel, and PowerPoint
• Remote work experience preferred

Benefits

At Aspirion we invest in our employees by offering unlimited opportunities for advancement, a full benefits package, including health, dental, vision and life insurance upon hire, matching 401k, competitive salaries, and incentive programs.

AAP/EEO Statement

Equal Opportunity Employer/Drug-Free Workplace: Aspirion is an Equal Employment Opportunity employer. We adhere to a policy of making employment decisions without regard to race, color, age, sex, pregnancy, religion, national origin, ancestry, medical condition, marital status, gender identity citizenship status, veteran status, disability, or veteran status. Aspirion has a Drug-Free Workplace Policy in effect that is strictly adhered to.