SUMMARY:

The Continuous Improvement Specialist is responsible for enabling widespread adoption of technical and process enhancements across Aspirion’s operations team of claims analysts, attorneys, nurses, and patient advocates.  The successful candidate will embrace and drive change across Aspirion operations teams using a spirit of continuous improvement and assessment of best practices. As a high growth company implementing new innovations in AI/Machine Learning, interoperability with external systems, and seeking to continually improve processes, we need to frequently assess the impact to workflows that changes will cause and ensure user adoption via training and analysis of any barriers. 

DUTIES AND RESPONSIBILIITES:

• Workflow Evaluation and Design
  • Evaluate, map, design, and create business process flows 
  • Facilitate process mapping sessions that serve as input to workflow creations 
  • Create detailed client journey maps and service line blueprints 
  • Partner with service line operational leaders to Identify opportunities within existing processes where automation can be leveraged 
  • Gatekeeper of all business and service line operational procedures and workflow documentation 
  • Manages the systemic library and version control and approvals of all process flows, policies, and procedures.
  • Assess the impact of upcoming technical and process changes; conduct impact analyses, assess change readiness, and identify key stakeholders
  • Coordinate change approval meetings with designated leadership, ensuring that all necessary documentation is available for review.  
  • Facilitate discussions and provide guidance during change approval meetings to ensure a thorough review of change requests, including consideration of potential impacts and risks.  
  • Assist in the identification and mitigation of potential risks and issues associated with changes.  
  • Support the implementation of new service/process designs and ensuring seamless integration  
  • Partner with service line operational leaders in the development of test cases, performing user acceptance testing and troubleshooting process and system issues 
  • Develop a set of actionable and targeted change management plans, including communication plan, sponsor roadmap, coaching plan, training plan, and resistance management plan. 
  • Partner with L&D to create presentations and administer Continuous Improvement training for all service lines within operations 
  • Work closely with cross-functional teams (i.e. L&D) to ensure the timely and successful implementation of approved changes. 

• Post Change Assessment
  • Provide or facilitate hypercare for impacted users after go-live of a major technical or process change
  • Ensure sustainability of improvements by creating control plans 
  • Develop KPIs and SLAs to measure effectiveness of technical or process change
  • Partner with service line operational leaders to ensure that the projected return on investment of the change is realized

• Continuous Improvement
  • Monitor and report on the status of change requests (i.e. Compass wish list items), providing regular updates to stakeholders and leadership.    
  • Develop and maintain change management artifacts such as change records, change plans, and change implementation schedules.  
  • Create a monthly bulletin of process and tool changes and resources that could be leveraged by team leads 
  • Establish, communicate and reinforce best practices agreed upon within the operation 
  • Apply Lean Six Sigma Tools to complete projects with savings in mind. 

 COMPETENCIES:

• Proven ability to assess existing processes and improve on them
• Analytical mind set with ability to make data-driven decisions, seek root causes of issues, and see around corners when contemplating process changes
• Ability to motivate peers to achieve goals and objectives.
• Ability to work in cross-functional teams and to establish and maintain cooperative working relationships with direct reports and colleagues across multiple functional areas, including ability to communicate effectively with technical resources
• High energy and passionate about the business of healthcare and revenue cycle management
• Bias for action and willingness to roll up sleeves to achieve results
• Strong interpersonal, written, and oral communication skills.
• Efficient at handling and prioritizing multiple tasks and projects in a time-sensitive environment. 
• Effective organizational time-management and detailed-oriented skills to handle multiple tasks and ensure accuracy. 
• Perform effectively in environments with frequent workload changes and competing demands. 
• Data-driven problem solver with the ability to identify issues, provide feedback and follow-up to resolution. 
• Integrity, responsible and professional demeanor.
• Presenting information to small and large groups, experience in facilitating discussions.
• Usage/Utilization of Microsoft Word, Excel, Visio and other desktop software. 

EDUCATION AND EXPERIENCE QUALIFICATIONS:

• Minimal education level of Bachelor’s Degree required.
• Minimal 2 years of experience in process improvement and change management related to optimizing business processes required.
• Minimal 2 years experience required within healthcare revenue cycle management. 
• Minimal 2 years of experience in a technology or technology-enabled service company with familiarity with software development life cycle preferred.
• Lean Six Sigma Certification preferred.
• Familiarity with information systems development preferred.      

The US base pay range for this position starts at $70,000 annually. Individual pay is determined by a number of factors including, but not limited to, job-related skills, experience, education, training, licensure or certifications obtained. Market, location and organizational factors are also considered.

AAP/EEO Statement

Equal Opportunity Employer/Drug-Free Workplace: Aspirion is an Equal Employment Opportunity employer. We adhere to a policy of making employment decisions without regard to race, color, age, sex, pregnancy, religion, national origin, ancestry, medical condition, marital status, gender identity citizenship status, veteran status, disability, or veteran status. Aspirion has a Drug-Free Workplace Policy in effect that is strictly adhered to.