What is Aspirion?

For over two decades, Aspirion has delivered market-leading revenue cycle services. We specialize in collecting challenging payments from third-party payers, focusing on complex denials, aged accounts receivables, motor vehicle accident, workers’ compensation, Veterans Affairs, and out-of-state Medicaid.

At the core of our success is our highly valued team of over 1,400 teammates as reflected in one of our core guiding principles, “Our teammates are the foundation of our success.” United by a shared commitment to client excellence, we focus on achieving outstanding outcomes for our clients, aiming to consistently provide the highest revenue yield in the shortest possible time. 

We are committed to creating a results-oriented work environment that is both challenging and rewarding, fostering flexibility, and encouraging personal and professional growth. Joining Aspirion means becoming a part of an industry leading team, where you will have the opportunity to engage with innovative technology, collaborate with a diverse and talented team, and contribute to the success of our hospital and health system partners. Aspirion maintains a strong partnership with Linden Capital Partners, serving as our trusted private equity sponsor.

What do we need?

Aspirion’s Resolution Specialists Team Lead Trainer is responsible for designing, delivering, and managing training programs that equip Resolution Specialists with the skills and knowledge necessary to resolve denied claims efficiently. The trainer will ensure that team members are proficient in all aspects of denial management, including identifying reasons for claim denials, navigating payer systems, and obtaining substantive status updates timely and efficiently. This role also involves providing ongoing coaching, addressing performance challenges, and fostering a culture of continuous improvement.

What will you provide?

• Consistently demonstrate Aspirion’s values
• Maintain working knowledge of and adherence to internal and external Process and Protocols
• Maintain advanced understanding of Resolution Specialist role
• Design, develop, and implement comprehensive training programs tailored to the needs of denials Resolution Specialists
• Create training materials, manuals, and job aids to facilitate learning
• Regularly update training content to reflect industry changes, payer policies, and regulatory updates
• Conduct engaging and interactive training sessions for new hires and experienced team members
• Adapt training styles to accommodate different learning preferences and expertise levels
• Provide leadership, support, and training to new and existing teammates as needed
• Perform interviews and make selection decisions
• Work with HR and Resolution Specialist Manager(s) to coordinate Resolution Specialists’ Training Schedule and Note Review Schedule
• Run Resolution Specialist New Hire Trainers & Reviewers TEAMS chat and answer questions that arise from training team
• Run New Hire TEAMS chat, relaying all important updates from the Resolution Specialist TEAMS chat and answer questions that arise from new hires
• Assist new hires with IT checklist and submit IT tickets as needed
• Coordinate with management and HR for PrimePay related issues
• Coordinate with management to send welcome, review schedule, and team assignment emails
• Responsible for generating and providing new Resolution Specialists with a weekly report of “Assistance” accounts  
• Monitor Resolution Specialists’ “Assistance” accounts throughout the week and shifts assignments as appropriate to ensure assignments are completed in a timely manner and to account for projects that develop throughout the week
• Perform regular Quality Assurance reviews of Resolution Specialists’ “Assistance” accounts to confirm appropriate notation
• Monitor productivity and quality of work completed by staff and provide ongoing coaching to address gaps in knowledge or skills, escalating to direct Manager as deemed appropriate
• Work closely with the department manager(s) to identify training needs and develop strategies to enhance the team’s performance
• Collaborate with cross-functional teams to ensure training programs align with department goals and payer requirements
• Act as a resource and mentor for Resolution Specialists, fostering a supportive learning environment
• Coordinate company and client system access, escalating issues/concerns to appropriate parties
• Identify and report any issues or trends to the attention of leadership and offer suggestions to resolve
• Identify areas for improvement in the denial follow-up process and recommend changes to enhance efficiency
• Lead initiatives to streamline workflows and improve resolution rates for denied claims
• Track and evaluate the effectiveness of training programs through appropriate metricsLead and participate in department meetings when necessary
• Work with little to no supervision while maintaining a high level of performance
• Securely maintain personal credentials (username and password) for internal and external systems
• Maintain excellent verbal and written communication skills to always portray positive, respectful and collaborative communication

Requirements

• Ability to work in a fast-paced environment while remaining calm and professional
• Ability to multi-task, effectively switching between tasks as required
• Ability to remain flexible and adapt to change
• Must have effective coaching & mentoring skills
• Demonstrated strong oral and written communication skills with the ability to communicate with all levels of staff and management
• Demonstrated strong organizational and time management skills
• Keen attention to detail
• Ability to use Microsoft Office products including Outlook, Word, Excel and PowerPoint in addition to experience working in various client systems and payer portals
• Proven ability to meet deadlines
• Able to work independently
• Demonstrated critical thinking and problem-solving skills
• Social perceptiveness and emotional intelligence
• Must be able to interact and effectively work with teams at every level of an organization
• Advanced understanding of industry
• Track record of high performance
• Understand the importance and benefits of data quality

Education and Experience

• High School Diploma or equivalent required, Bachelor’s degree preferred
• Prior experience in a responsible leadership role preferred
• Minimum of 6 months experience as a Resolution Specialist or above level at Aspirion
• Minimum of 1 year of related industry experience required, preferably with a background in denials

Benefits

At Aspirion we invest in our employees by offering unlimited opportunities for advancement, a full benefits package, including health, dental, vision and life insurance upon hire, matching 401k, competitive salaries, and incentive programs.

The US base pay range for this position starts at $20.00 hourly. Individual pay is determined by a number of factors including, but not limited to, job-related skills, experience, education, training, licensure or certifications obtained. Market, location and organizational factors are also considered. In addition to base salary, a competitive benefits package is offered.  

AAP/EEO Statement

Equal Opportunity Employer/Drug-Free Workplace: Aspirion is an Equal Employment Opportunity employer. We adhere to a policy of making employment decisions without regard to race, color, age, sex, pregnancy, religion, national origin, ancestry, medical condition, marital status, gender identity citizenship status, veteran status, disability, or veteran status. Aspirion has a Drug-Free Workplace Policy in effect that is strictly adhered to.