What is Aspirion?

For over two decades, Aspirion has delivered market-leading revenue cycle services. We specialize in collecting challenging payments from third-party payers, focusing on complex denials, aged accounts receivables, motor vehicle accident, workers’ compensation, Veterans Affairs, and out-of-state Medicaid.

At the core of our success is our highly valued team of over 1,400 teammates as reflected in one of our core guiding principles, “Our teammates are the foundation of our success.” United by a shared commitment to client excellence, we focus on achieving outstanding outcomes for our clients, aiming to consistently provide the highest revenue yield in the shortest possible time. 

We are committed to creating a results-oriented work environment that is both challenging and rewarding, fostering flexibility, and encouraging personal and professional growth. Joining Aspirion means becoming a part of an industry leading team, where you will have the opportunity to engage with innovative technology, collaborate with a diverse and talented team, and contribute to the success of our hospital and health system partners. Aspirion maintains a strong partnership with Linden Capital Partners, serving as our trusted private equity sponsor.

What do we need?

Aspirion’s Resolution Specialists Team Lead performs a variety of tasks to support Aspirion’s Attorneys and Appeals Specialists in their efforts to pursue proper reimbursement on behalf of hospitals.  Accountable for contacting insurance carriers to follow up on accounts, provide accurate and thorough feedback, and properly notate internal and external systems.  Supports the Resolution Specialists Managers by mentoring and training new Resolution Specialists and coordinating the assignments and projects of the Resolution Specialist team.  

What will you provide?

• Consistently demonstrate Aspirion’s values
• Maintain working knowledge of and adheres to internal and external Process and Protocols
• Responsible for generating and providing each Resolution Specialist with a weekly report of “Assistance” accounts  
• Contact insurance companies for status of claim and appeal submissions
• Assist with special client projects
• Securely maintain personal credentials (username and password) for internal and external systems
• Maintain excellent verbal and written communication skills to always portray positive, respectful and collaborative communication
• Assist with training new and tenured Resolution Specialists
• Monitor Resolution Specialists’ “Assistance” accounts throughout the week and shifts assignments as appropriate to ensure assignments are completed in a timely manner and to account for projects that develop throughout the week.
• Identify and report hospital and payer trends to direct Manager
• Conduct bi-weekly team meetings including completing agenda and meeting minutes
• Conduct monthly chat session with Resolution Specialists 
• Provide guidance and mentor Resolution Specialists
• Perform regular Quality Assurance reviews of Resolution Specialists’ “Assistance” accounts to confirm appropriate notation
• Monitor productivity and quality of work completed by staff and discuss findings with team members, escalating to direct Manager as deemed appropriate
• Identify staff performance concerns and discuss with direct Manager
• Escalate company and client system access issues to appropriate parties
• Provide incentive ideas to maintain motivation
• Complete other projects and tasks, as needed and/or requested

Requirements

• Ability to work in a fast-paced environment while remaining calm and professional
• Ability to multi-task, effectively switching between tasks as required
• Ability to remain flexible and adapt to change
• Ability to motivate direct reports to deliver their best performance 
• Must have effective coaching & mentoring skills
• Demonstrated strong oral and written communication skills with the ability to communicate with all levels of staff and management
• Demonstrated strong organizational and time management skills
• Keen attention to detail
• Ability to use Microsoft Office products including Outlook, Word, Excel and PowerPoint in addition to experience working in various client systems and payer portals
• Proven ability to meet deadlines
• Able to work independently
• Demonstrated critical thinking and problem-solving skills
• Social perceptiveness and emotional intelligence
• Must be able to interact and effectively work with teams at every level of an organization
• Advanced understanding of industry
• Track record of high performance
• Understand the importance and benefits of data quality

Education and Experience

• High School Diploma or equivalent required, Bachelor’s degree preferred
• Minimum of 1-year of responsible leadership experience preferred
• Minimum of 6 months related industry experience required
• Minimum of 6 months experience as a Resolution Specialist or above level at Aspirion

Benefits

At Aspirion we invest in our employees by offering unlimited opportunities for advancement, a full benefits package, including health, dental, vision and life insurance upon hire, matching 401k, competitive salaries, and incentive programs.

The US base pay range for this position starts at $20.00 hourly. Individual pay is determined by a number of factors including, but not limited to, job-related skills, experience, education, training, licensure or certifications obtained. Market, location and organizational factors are also considered. In addition to base salary, a competitive benefits package is offered.  

AAP/EEO Statement

Equal Opportunity Employer/Drug-Free Workplace: Aspirion is an Equal Employment Opportunity employer. We adhere to a policy of making employment decisions without regard to race, color, age, sex, pregnancy, religion, national origin, ancestry, medical condition, marital status, gender identity citizenship status, veteran status, disability, or veteran status. Aspirion has a Drug-Free Workplace Policy in effect that is strictly adhered to.