What is Aspirion?

For over two decades, Aspirion has delivered market-leading revenue cycle services. We specialize in collecting challenging payments from third-party payers, focusing on complex denials, aged accounts receivables, motor vehicle accident, workers’ compensation, Veterans Affairs, and out-of-state Medicaid.

At the core of our success is our highly valued team of over 1,400 teammates as reflected in one of our core guiding principles, “Our teammates are the foundation of our success.” United by a shared commitment to client excellence, we focus on achieving outstanding outcomes for our clients, aiming to consistently provide the highest revenue yield in the shortest possible time. 

We are committed to creating a results-oriented work environment that is both challenging and rewarding, fostering flexibility, and encouraging personal and professional growth. Joining Aspirion means becoming a part of an industry leading team, where you will have the opportunity to engage with innovative technology, collaborate with a diverse and talented team, and contribute to the success of our hospital and health system partners. Aspirion maintains a strong partnership with Linden Capital Partners, serving as our trusted private equity sponsor.

SUMMARY:

The Continuous Improvement Specialist is responsible for enabling widespread adoption of technical and process enhancements across Aspirion’s operations team of claims analysts, attorneys, nurses, and patient advocates.  The successful candidate will embrace and drive change across Aspirion operations teams using a spirit of continuous improvement and assessment of best practices. As a high growth company implementing new innovations in AI/Machine Learning, interoperability with external systems, and seeking to continually improve processes, we need to frequently assess the impact to workflows that changes will cause and ensure user adoption via training and analysis of any barriers. 

DUTIES AND RESPONSIBILIITES:

Workflow Design & Documentation Evaluate, map, and design business workflows and client journey maps; facilitate process mapping sessions and maintain systemic documentation, including version control and approvals.

Process Improvement & Automation Partner with operational leaders to identify and implement automation opportunities and continuous improvement initiatives using Lean Six Sigma methodologies.

Change Management & User Adoption Lead change impact assessments, stakeholder engagement, and readiness activities; coordinate approval processes and facilitate adoption through communication, training, and hypercare support.

Testing & Implementation Support Collaborate with teams to develop test cases, support UAT, troubleshoot issues, and ensure seamless integration of changes across service lines. 

Measurement & Sustainability Define KPIs/SLAs, develop control plans, and track ROI to ensure long-term success and sustainability of implemented changes.

Communication & Stakeholder Engagement Create and distribute monthly updates on process/tool changes, maintain change records and schedules, and reinforce best practices across operations.

COMPETENCIES:

• Proven ability to evaluate, redesign, and enhance business processes using data-driven methodologies.
• Strong root-cause analysis skills; able to anticipate downstream impacts of process changes and make informed decisions.
• Skilled in working cross-functionally and motivating peers and stakeholders to align on and achieve improvement goals.
• Effective in presenting to varied audiences, facilitating group discussions, and translating complex ideas clearly.
• Able to manage multiple priorities in fast-paced environments with attention to detail and strong organizational skills.
• Demonstrates agility in shifting priorities and a proactive, hands-on approach to driving results.
• Proficient in Microsoft Office tools (Excel, Word, Visio) and other relevant process improvement software.
• Maintains a high standard of ethics, accountability, and reliability in all work interactions.

EDUCATION AND EXPERIENCE QUALIFICATIONS: 

• Bachelor's degree preferred, but not required (directly-applicable work experience will be considered).
• Lean Six Sigma Green Belt certification required (Black Belt preferred).
• Additional certifications in Change Management, Project Management (e.g., PMP), or Agile methodologies are a plus.
• Minimal 3–5 years of hands-on experience in process improvement, operational excellence, or business transformation roles is required.
• Proven track record leading cross-functional initiatives that resulted in measurable improvements.
• Skilled in workflow mapping, root cause analysis, and facilitating organizational change.
• Proficiency with tools such as Microsoft Excel, Visio, and data/reporting platforms (e.g., Power BI) for analysis and documentation.
• Experience within healthcare or revenue cycle management strongly preferred.

Benefits

At Aspirion we invest in our employees by offering unlimited opportunities for advancement, a full benefits package, including health, dental, vision and life insurance upon hire, matching 401k, and competitive salaries.

The US base pay range for this position starts at $90,000 annually. Individual pay is determined by a number of factors including, but not limited to, job-related skills, experience, education, training, licensure or certifications obtained. Market, location and organizational factors are also considered. 

AAP/EEO Statement

Equal Opportunity Employer/Drug-Free Workplace: Aspirion is an Equal Employment Opportunity employer. We adhere to a policy of making employment decisions without regard to race, color, age, sex, pregnancy, religion, national origin, ancestry, medical condition, marital status, gender identity citizenship status, veteran status, disability, or veteran status. Aspirion has a Drug-Free Workplace Policy in effect that is strictly adhered to.